Once a support request to Ros Entertainment has been created, we will make our best-effort to respond in no more than 48 business hours. We strive to respond to your request as fast as possible and, as a small team, we especially appreciate your patience. Ros Entertainment will use reasonable efforts to perform the Support in accordance with this Service Level Agreement and is not responsible for delays caused by the Client or for reasons beyond Ros Entertainment’s control.
Ros Entertainment’s business hours are Monday – Friday, 9AM – 6PM (GMT+2). We are closed on major Switzerland holidays.